Privacy Policy

Last updated: 1 January 2025

This Privacy Policy explains how Richie & Liyana Pty Ltd (ABN 97 703 173 399) (“we”, “us”, “our”) collects, holds, uses and discloses personal information. We provide professional business and consulting services to clients across Australia from our base in Melbourne VIC, and we are committed to handling personal information responsibly and transparently.

1. Our commitment to your privacy

We respect the privacy of every individual who interacts with us, including clients, prospective clients, suppliers, contractors and website visitors. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.

2. The Australian Privacy Principles

The Australian Privacy Principles set out standards, rights and obligations around the collection, holding, use, disclosure and quality of personal information in Australia. This policy describes how we apply those principles to our day-to-day operations, including our website at https://richieliyana.online and our consulting engagements.

3. The kinds of personal information we collect

Depending on the nature of your dealings with us, we may collect and hold:

• your name, job title and the name of the organisation you represent;
• your contact details, such as your email address;
• information you provide when enquiring about, or engaging, our business and consulting services;
• information relevant to a proposed or actual engagement, such as details about your business needs and objectives;
• records of correspondence, including emails and messages you send to us;
• website usage information collected through cookies and similar technologies.

Where it is practical, you may deal with us anonymously or using a pseudonym. However, in most cases we need some personal information to provide our services or respond to your enquiry.

4. How we collect personal information

We generally collect personal information directly from you, for example when you:

• submit an enquiry or quote request through our website;
• send us an email;
• engage us to provide business and consulting services;
• communicate with us during the course of an engagement.

We may also collect information from third parties where you have authorised us to do so, or where it is otherwise permitted under the Privacy Act 1988 (Cth). We will only collect personal information by lawful and fair means.

5. Why we collect and use personal information

We collect, hold, use and disclose personal information for purposes including:

• providing professional business and consulting services to our clients;
• responding to enquiries and preparing quotes or proposals;
• managing our client relationships and performing our contractual obligations;
• invoicing, record-keeping and general business administration;
• improving our website and the services we offer;
• complying with our legal and regulatory obligations.

We will not use or disclose personal information for a purpose other than the primary purpose of collection, unless you have consented to the use or disclosure, or the use or disclosure is otherwise permitted under the Australian Privacy Principles.

6. Disclosure of personal information

We do not sell or rent personal information. We may disclose personal information to:

• service providers who assist us with hosting, communications, administration or professional advice, where those providers need the information to deliver services to us;
• professional advisers, such as accountants or auditors, where reasonably required;
• government agencies, regulators or law enforcement bodies, where required or authorised by law.

Where we engage third-party service providers, we take reasonable steps to ensure they handle personal information in a manner consistent with this policy and the Australian Privacy Principles.

7. Overseas disclosure

Some of our service providers or their infrastructure may be located outside Australia. Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles in relation to that information, or that the recipient is bound by substantially similar obligations.

8. Security of personal information

We take reasonable steps to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, secure storage practices and limiting access to personal information to personnel who need it for their work.

When personal information is no longer required for the purpose for which it was collected, and we are not required to retain it under Australian law, we will take reasonable steps to destroy or de-identify that information.

9. Cookies and website analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. Cookies are small files stored on your device. You can configure your browser to refuse cookies or to alert you when cookies are being used; however, some parts of the website may not function properly if cookies are disabled. Information collected through cookies is generally used in a de-identified or aggregated form.

10. Access to and correction of personal information

You have a right under the Australian Privacy Principles to request access to the personal information we hold about you, and to request corrections where you believe the information is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please email us at ceo@richieliyana.online. We will respond within a reasonable period. There is generally no charge for making a request, although we may charge a reasonable fee for providing a copy of the information. If we refuse to give you access to, or correct, your personal information, we will provide you with our reasons and information about how you may complain.

11. Making a privacy complaint

If you have concerns about how we have handled your personal information, please contact us first so that we can seek to resolve the matter. You can lodge a complaint by emailing ceo@richieliyana.online. We will acknowledge your complaint and aim to provide a substantive response within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC), which handles privacy complaints in Australia. Further information is available on the OAIC website at www.oaic.gov.au.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. The current version will always be published on this page, together with the date of the most recent update. We encourage you to review this policy periodically.

13. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Richie & Liyana Pty Ltd
Melbourne VIC, Australia
ABN 97 703 173 399
Email: ceo@richieliyana.online
Website: https://richieliyana.online

Related information: please also read our Terms of Use. For details of our business and consulting services, see Services and Service Areas, or use our quote request page. You can learn more about us on the About page, review Why Us, or reach us via the Contact page.